Frequently asked questions.

What is the first step in getting help?

Call admissions at 502.610.4829. Admissions answers 24/7 and will discuss your situation, insurance, and goals.

What should I bring?

Bring comfortable clothing (shirts, pants and shoes are worn at all times) and sealed snacks if you like. Laundry detergent is provided.

These items aren't allowed:

• anything containing alcohol, such as perfume, cologne and some lotions
• aerosols
• razors, nail clippers and other sharp items
• nail polish and mirrors
• hair dryers and flat irons
• candles
• energy drinks and pre-workout
• glass items
• refillable vapes
• anything not in its sealed original packaging

Clothing with drug, alcohol, gang or explicit themes isn't allowed. If you're missing something, that's not a reason to stay away — tell admissions and they'll help you sort it out.

Can I bring my phone?

Yes. Phones, laptops, tablets and other devices with cameras are stored securely during your stay to protect everyone's privacy. Calls with people you've authorized are scheduled around treatment activities.

Can I bring my own medications?

Yes. Bring them in the original, labeled packaging. At admission the attending provider reviews everything you bring, including vitamins, supplements and over-the-counter products, and decides what continues during your stay.

Can I smoke or vape?

Yes, at set times in designated areas, with staff supervision. Your nicotine products are stored securely between those times, and lighters stay with staff. Refillable vapes and vape juice aren't allowed.

Can you meet dietary needs?

Yes. A registered dietitian approves the menus. Gluten-free, diabetic, lactose-free and vegetarian options are available, and you can ask for an alternative at every meal. Cultural and religious needs are accommodated.

How long does treatment take?

Duration is individualized — based on severity, medical necessity, and clinical progress. Length of stay follows clinical need, not a calendar. Your treatment plan is customized and adjusted as you progress. Call admissions to talk through what's likely for your specific situation.

Can I use medication-assisted treatment (MAT)?

Yes. We offer medication-assisted treatment for opioid use disorder, using Suboxone, buprenorphine (Subutex) and Vivitrol, delivered inside residential care. MAT reduces withdrawal and cravings so you can engage fully in therapy.

Do you admit pregnant women?

Yes. Pregnant women are prioritized for evaluation. If you have an OB provider, care is coordinated with them throughout the stay. When opioid use is involved, medication treatment is used where indicated.

Is there a minimum age?

Yes. Patients must be 18 or older.

What happens after treatment ends?

Discharge planning starts at admission and is built with you during your stay, not handed to you at the door. A member of your care team offers to meet with you every week to plan what comes next. Before you leave, the team identifies your next level of care, such as outpatient follow-on care or recovery support groups, makes referrals and schedules follow-up appointments when possible. They also work to keep your medications going so care isn't interrupted. Before you leave, you receive a written discharge plan. Admissions can tell you more on the call.

Do you accept visitors during treatment?

Family involvement is part of the residential program. Weekly programming is open to family members and other support people once you've signed a release of information, and a session with your clinician can be arranged on request, in person or virtually.

Visitors sign in, agree to protect other patients' privacy and wear a visitor badge, and bags and items may be checked. Visitation is held on Fridays from 3:00 to 5:00 p.m. Patients become eligible for visitation on their tenth day here, provided they have no active safety risks and have attended at least 80% of required groups. Visits are scheduled through the patient's counselor. Every visitor must be approved and have a valid Release of Information authorization on file, and patients may also coordinate their approved visitors with their counselor.

When are visiting hours?

Visitation is held on Fridays from 3:00 to 5:00 p.m. Patients become eligible for visitation on their tenth day here, provided they have no active safety risks and have attended at least 80% of required groups.

Visits are scheduled through the patient's counselor. Every visitor must be approved and have a valid Release of Information authorization on file, and patients may also coordinate their approved visitors with their counselor. The patient may identify up to two visitors, each of whom must have an active Release of Information authorization on file. A facility team member will contact approved visitors with visitation details.

Visitors may bring only approved drop-off items for patients into the facility. No other personal items are permitted inside during visitation. Everything a visitor needs is on the visiting page.

Where do visitors park?

Visitors should park in the Malcolm Avenue parking lot. Parking is limited and shared by visitors and staff. The building is at 4418 Malcolm Ave, Louisville, KY 40215. Patients arriving for treatment don't park here; the admissions process page covers arrival.

How do I pick up a loved one's belongings?

Personal belongings may be picked up onsite Monday through Friday between 9:00 a.m. and 5:00 p.m. If you have questions, call admissions at 502.610.4829.

Can family send mail or drop things off?

Yes. Family and friends can send mail and packages or drop items off. You open your own mail and packages, with staff present to check for anything that isn't allowed.

Can my family get updates?

Only with your written consent naming who can receive information and for what purpose. A general consent doesn't cover family; you sign a specific consent for each person.

Will you tell callers I'm here?

No. Staff won't confirm that anyone is a patient without that person's written authorization.

What if I can't afford treatment?

Coverage gets checked on the call, before you commit to anything. Golden Grove accepts Kentucky Medicaid through Passport by Molina, Aetna Better Health of Kentucky and UnitedHealthcare Community Plan of Kentucky. Both Medicaid and commercial insurance accepted — neither undercuts the other. Golden Grove is in network with Curative. Admissions will discuss options based on your situation. Coverage check happens on the call.

Visiting someone here? Hours, parking and belongings pickup are on the visiting page.

Looking for admissions-specific questions — what to bring, phones, employer disclosure, court-ordered treatment? See the Admissions FAQ.