What to expect on the call.
Calling about addiction treatment can feel like the hardest part. Here's exactly what happens when you reach out — so the unknown doesn't add to the hesitation.
Who you'll talk to
Someone from admissions. That's it.
You reach admissions directly. They lead the conversation start to finish. You don't need answers prepared. They'll ask the questions, and most of them aren't hard ones.
What to expect
The conversation, in two parts.
What we'll ask
Things admissions will cover
- Who the call is for (yourself, a loved one, a referring provider)
- What's been going on recently — substance use, mental health, recent crises
- Insurance information so we can verify coverage
- Whether you're in immediate medical crisis
- What treatment you've had before, if any
- What's making you reach out today
What we won't do
How we keep this safe
- Judge you for what you tell us
- Pressure you to commit on the call
- Use the information against you — calls are confidential
- Promise outcomes we can't deliver
Logistics
What happens after the call.
Coverage check happens on the call. From there, admissions walks through the admissions process step by step — including assessment, scheduling, and what to bring. There is no obligation to start treatment.
You can pause and call back anytime. Lines are answered 24/7.
Take the next step
Call admissions at 502.610.4829.
Or call admissions with your plan name. Admissions answers 24/7.