Admissions · First Call

What to expect on your first call.

Calling about addiction treatment can feel like the hardest part. Here's exactly what happens when you reach out — so the unknown doesn't add to the hesitation.

Call (502) 610-4829Verify Insurance
A young woman by a window, deciding whether to make the call
Who you'll talk to

Someone from admissions. That's it.

You reach admissions directly. They take hundreds of these calls a year and lead the conversation start to finish. You don't need answers prepared. They'll ask the questions, and most of them aren't hard ones.

What to expect

The conversation, in two parts.

What we'll ask

Things admissions will cover

  • Who the call is for (yourself, a loved one, a referring provider)
  • What's been going on recently — substance use, mental health, recent crises
  • Insurance information so we can verify coverage
  • Whether you're in immediate medical crisis
  • What treatment you've had before, if any
  • What's making you reach out today
What we won't do

How we keep this safe

  • Judge you for what you tell us
  • Pressure you to commit on the call
  • Use the information against you — calls are confidential
  • Promise outcomes we can't deliver
Logistics

What happens after the call.

We'll typically have a coverage answer the same day. From there, admissions walks through the admissions process step by step — including assessment, scheduling, and what to bring. There is no obligation to start treatment.

You can pause and call back anytime. Lines are answered 24/7.

Take the next step

Call admissions at (502) 610-4829.

Or verify your insurance online — if you'd prefer we call you instead.

Call (502) 610-4829 Verify Insurance