Frequently asked questions

For most patients, the time from first call to admission is 1-4 days. Patients in active withdrawal or crisis can often be admitted the same day. Insurance verification and authorization are typically the fastest-moving steps for Kentucky Medicaid members.

Comfortable clothing for 7+ days, basic toiletries (no items containing alcohol), prescribed medications in original bottles, your insurance card, photo ID, and a list of any allergies. We'll send a complete packing list with admission confirmation.

Family involvement strengthens recovery and we encourage it. We schedule structured and visitation periods. Each program has specific guidelines that we share at admission.

Confidentiality is protected by federal law (42 CFR Part 2 for SUD treatment, plus HIPAA). We do not disclose your treatment to employers without your written consent.

Phone policies vary by program and stage of treatment. In residential, phone access is generally limited during the early stabilization period to reduce outside stressors, then expanded as you progress. PHP and IOP do not restrict phone use.

We work routinely with court-ordered patients and probation officers. Documentation of attendance and completion can be provided to courts and referring agencies with your written consent.

Residential is full-time and not compatible with simultaneous employment. PHP is generally not compatible with working full-time. IOP and outpatient are designed to fit around work and school — IOP often offers evening tracks specifically for working patients.

Yes. We offer MAT including buprenorphine (Suboxone, Subutex), Vivitrol, and oral naltrexone for opioid use disorder, plus naltrexone, acamprosate, and disulfiram for alcohol use disorder. Methadone for OUD requires a federally licensed Opioid Treatment Program (OTP) — we coordinate with OTP partners when methadone is the right choice.