What to expect on your first call
Calling about addiction treatment can feel like the hardest part. Here's exactly what happens when you reach out — so the unknown doesn't add to the hesitation.
A real person from admissions
You'll reach a real person from our admissions team — not a generic call center. They handle hundreds of these calls a year and will lead the conversation. You don't need to have answers prepared. They'll ask the questions.
The conversation, in two parts
Things admissions will cover
- Who the call is for (yourself, a loved one, a referring provider)
- What's been going on recently — substance use, mental health, recent crises
- Insurance information so we can verify coverage
- Whether you're in immediate medical crisis
- What treatment you've had before, if any
- What's making you reach out today
How we keep this conversation safe
- Judge you for what you tell us
- Pressure you to commit on the call
- Use the information against you — calls are confidential
- Promise outcomes we can't deliver
How long, and what happens after
Most first calls run 15-30 minutes. If we're verifying complex insurance or coordinating with a referring provider, longer calls are normal. You can pause and call back anytime.
We'll typically have a coverage answer the same day. From there, we walk through the admissions process step by step — including assessment, scheduling, and what to bring. There is no obligation to start treatment.
Call admissions at (502) 610-4829
Or send a quick verification request online — we'll respond fast.